As an inpatient or outpatient at Susquehanna Health, you receive care from our fully integrated health system that includes:
- Divine Providence Hospital
- Muncy Valley Hospital
- Williamsport Regional Medical Center
- Muncy Valley Hospital Skilled Nursing Unit
The information below helps you understand the billing process, the role of health insurance companies and the type of payments available.
Registration
Bring all your insurance information with you every time you come for service. If you do not have all of the information with you, please call our Patient Accounting department (570) 326-8196 or toll free 1-800-433-0816 within three working days of your date of service with the complete information. If we do not receive your complete insurance information within this time, the bill is sent directly to you.
The Role Of Your Insurance Company
After receiving care, bills are sent to your primary or first insurance carrier. After your insurance company makes payments on your bill, they send you an “Explanation of Benefits” telling you the action taken on your bill. If there is a balance, we bill your secondary or additional insurance plan. If you have questions about services not covered by insurance, it is up to you to contact the insurance company. If your insurance does not pay your bill after a reasonable period of time, you are responsible for paying the bill.
Patient Payments
Most insurance companies have co-pays or deductibles. Payment of co-pays or deductibles are expected prior to or at the time of service. If you are receiving elective services that are not covered by insurance or require a co-payment or deductible, appropriate payment will be required prior to or at the time of service. Please be prepared to pay any self pay amounts. Most forms of payment are accepted.
The Billing Process
We mail you a bill listing your unpaid balances. The bill lists the date and place you received care, payments received and your balance due. If you have any changes to your address, employer, insurance and/or dependent status, please contact our Patient Accounting department at (570) 326-8196 or toll free 1-800-433-0816.
We accept Visa, Discover, MasterCard and American Express payments by phone, mail and online. You may also mail us a check.
To pay online for services you received in one of our hospitals, go to susquehannahealth.org/hospitalbill. To pay for services you received in one of our Susquehanna Health Medical Group offices, go to susquehannahealth.org/doctorbill.
Special Financial Arrangements
Patients who are not covered by insurance or who are responsible for large balances after insurance payments may take advantage of Financial Counseling on the first floor of the Thomas Rider Building (located at 1205 Grampian Blvd).
Options include starting a time payment schedule, applying for Medical Assistance or applying for our Financial Assistance Program. (Please note that before applying for the Financial Assistance Program, you must apply for Medical Assistance and get a determination from the County Assistance Office.)
Services Not Covered By Insurance
You are responsible for the services not covered by insurance. Some of the most common services not covered include:
- Paramedics fee
- Crutches, canes and walkers
- Emergency Room charges that the insurance company does not find to be a medical emergency
- Cosmetic surgery
- Services requiring an ABN (Advance Beneficiary Notice) where ordered tests are not supported by your doctor's diagnoses according to Medicare medical necessity guidelines
Billing Inquiries
If you have any questions about your bill for services at Divine Providence Hospital, Muncy Valley Hospital or Williamsport Regional Medical Center, call (570) 326-8196 or toll free 1-800-433-0816 (Susquehanna Health Patient Accounting department).
Other Services
You may receive bills directly from the following healthcare providers for treatment related to your services received at Susquehanna Health. If you have any questions about their bills, please call them directly. To help you, listed below are the most commonly requested numbers.
The following healthcare providers may bill for reading or interpreting your hospital test:
Susquehanna Imaging Associates
(Doctor interpreting your X-ray)
1-888-216-2675
Williamsport Pathology
(Doctor interpreting your lab test)
1-800-366-0903
The following healthcare providers may bill for the doctor who gave you emergency care:
Best Practices
(Emergency Physicians Billing)
{Williamsport Regional Medical Center}
1-866-435-7602
Central PA Emergency Physicians
{Muncy Valley Hospital}
1-800-355-2470
The following healthcare providers bill independently for their services:
Anesthesia Associates of Williamsport
(Doctor providing anesthesia)
1-800-883-8003
Susquehanna Home Care & Hospice
(570) 320-7690
Susquehanna MRI
(570) 326-8355
Susquehanna Health Medical Group
(570) 326-8723 or 1-800-223-3479
Williamsport Area Ambulance Service
(570) 321-2003
Baltimore Mailing Address
Payments should be sent to the Baltimore mailing address on your statement. This is the central processing location for our local bank. Sending your payment to this address ensures prompt posting to your hospital account.